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FAQs

How long will it take for my order to arrive?

Usually we expect orders to be delivered between 2 to 3 weeks. For more information please visit our Shipping page

Do you make custom jewellery?

Yes, we can design and create custom jewellery ranging from neck chains, pendants, and wrist bracelets. Visit our Custom Jewellery page for more information.

How accurate are all the product images?

All our product images are actual photos of the product, however images shown on a computer/mobile screen may have a slight effect on the image.

What shall I do if my order arrives broken?

If your order arrives broken please contact us and we will replace or repair the product as soon as possible.

I have accidentally broken my neck chain. What can i do?

If your product is covered by our lifetime warranty we will be repair or replace it free of charge.

Does all of the jewellery come in a box?

Yes, all our jewellery comes in a baisc well presented black box. However if you would like an upgraded jewellery box or would like it to be customised please contact us.

Are the diamonds in all your jewellery genuine?

All are diamonds are synthetic diamonds. So they are not genuine however they still have the same shine on each diamond.

Will i get a discount if i order in bulk?

When ordering in bulk we do offer a discount, however this would depend on how many items you will be purchasing.

How long will my custom piece take to be made?

This will depend on the complexity of your design.

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